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Customer Notification Modules
Schedule Change Notification
Whenever a schedule change occurs, all the PNRs affected are placed on
a group of queues, so that the passengers may be notified of the changes.
Kodiaq can be used to work these queues. And if the volume of PNRs is too
large to contact every passenger, you can also have Kodiaq evaluate these
PNRs to determine which require notification and whether a phone call is
necessary or just a letter in the mail is sufficient. This can be determined
by identifying such conditions as major time changes, direct flights being
changed to connecting flights, whether misconnections will occur, and whether
the passenger has a valid address. If the passenger needs to be notified
by phone, then the PNR will be routed to an appropriate queue.
Ticket-by-mail and E-Ticket Verification
Before a ticket-by-mail or e-ticket receipt can be issued and mailed to
the passenger, there are many items in the PNR that need to be verified
first. If there is information missing or invalid, the ticket can be mishandled
or the entire ticketing process may be delayed. Kodiaq can verify both
credit card information and mailing addresses. Addresses can be checked
against credit card and frequent flyer databases. Also, It will attempt
to fare quote the PNR and if the fare has increased, then it will try to
update the fare. Only if everything is OK will ticket actually be printed.
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